Quality and Environment

GLOVAL VALUATION is a company dedicated to the valuation and appraisal of non-financial assets, positioning itself in the market with a brand of quality, service and reliability in the sector.

GLOVAL VALUATION has an integrated management system certified according to ISO 9001 and ISO 14001 standards, as a framework for the management and behaviour model of all components of the company aimed at the continuous improvement of the organisation’s processes and products, for which it makes the following commitments:

• Valuing our staff as our main resource, the quality and environmental policy is communicated and understood within the organisation. Offering quality and excellence in all our actions.
• Strive to achieve optimal performance by establishing objectives, goals and programmes that enable the continuous improvement and effectiveness of the management system.
• Encourage entrepreneurial behaviour at all levels.
• Adapt operations to reasonable customer requests in order to increase customer satisfaction.
• Comply with legal, regulatory and other requirements subscribed to by the organisation.
• Carry out our activities while reducing our impact on the environment and committing to environmental protection in everything we do, including pollution prevention, through sustainable development.

GLOVAL has an integrated management system certified according to ISO 9001:2015 and ISO 14001:2015 standards, which serves as a framework for the management and behaviour model of all company components aimed at continuous improvement.

GLOVAL is a company committed to the environment, with an implemented management system that is periodically reviewed and evaluated with the main objective of identifying actions to minimise, as far as possible, the environmental impact of the activities that affect us.

During 2025, it has demonstrated its commitment to protecting the environment by achieving a reduction in both consumption and waste generated (18% reduction in paper consumption and 5% in electricity consumption, of which more than 70% is renewable).

The data obtained reflects a new reality in the business, incorporating the hybrid working model. At GV, we wanted to convey the need for environmental sustainability criteria to be maintained in all areas, and to this end, a guide to Good Environmental Practices at Home is available to all those involved, complementing the guide defined for office work.

Throughout 2026, GLOVAL VALUATION will continue to uphold its environmental commitment, setting itself new challenges that include pollution prevention through the implementation of appropriate and viable organisational and technological measures, within the scope of its competence and resources, and incorporating environmental criteria into its sphere of action, with a constant focus on sustainable development and the life cycle approach.

All complaints and claims received will be answered in writing within a period not exceeding two (2) months. so if after that time your case has not been resolved, or you are dissatisfied with the final decision communicated, you may then file a complaint with the Market Conduct and Complaints Department of the Bank of England, through the Virtual Office.

• Operating Regulations
• Form for submitting complaints or claims

Reference regulations

• Law 44/2002, of 22 September
• Order ECO/734/2004 of 11 March

In compliance with Law 15/1999 regulating the right to information in data collection, the following points are noted: Personal data that any interested party voluntarily provides will only be kept for the purpose of contacting them to carry out the requested work and will be kept without any other function or use, and will not be transferred to third parties. Likewise, GLOVAL guarantees the confidentiality of such data. In accordance with the provisions of Organic Law 15/1999 of 14 December on the protection of personal data, any person who sends their personal data shall have the right to access, rectify or, where appropriate, oppose or cancel the information provided, for which purpose they must contact GLOVAL at Avenida de Manoteras, 44 – 4ª Planta – 28050 Madrid.

Dear supplier,
At Gloval, we are aware of the importance of providing quality services and products, always taking into account respect for the environment. That is why we have been ISO 9001 and ISO 14001 certified for many years. Both standards have been updated to the 2015 version and, among other requirements, we need to communicate our approval and reassessment methods to our suppliers.
We therefore inform you that in order to ensure that the processes, products and services that Gloval subcontracts or purchases from external partners or suppliers meet the required quality standards and requirements, we use the following selection criteria:

• Approval of samples and/or services
• Possession of official or recognised product or company certification
• Compliance with applicable environmental requirements

Likewise, Gloval carries out annual monitoring and periodic evaluation of its suppliers, taking into account products, processes or services that, once received, will be approved according to the degree of compliance with the requirements and/or conditions agreed upon at the time of purchase. Annual monitoring of suppliers may result in Gloval discontinuing its use of external suppliers who repeatedly fail to comply with the conditions of purchase/contracting.

If you would like any further clarification regarding these approval and evaluation methods, please do not hesitate to contact us.
The update of the ISO 9001 and ISO 14001 standards also requires us to disseminate our values to interested parties, including our suppliers. For this reason, we would like to inform you that you can consult our Quality and Environmental Policy by accessing our corporate website at https://www.gloval.es.

We would appreciate it if you could send us a copy by email of your company’s certifications relating to Quality, Environment and Occupational Health and Safety management systems (ISO 9001, ISO 14001, EMAS, OHSAS 18001, etc.). This information is taken into account and is valuable both for the initial acceptance of external suppliers and for their periodic evaluation.
If you do not have these certifications, especially those related to environmental management, we encourage you to consider implementing these systems.

As a supplier, you are part of our product’s life cycle and it is our desire to ensure a commitment to environmental protection among all those involved.

Thanking you in advance for your cooperation, we send you our best regards.

Gloval’s Management Team