Privacy Policy

The purpose of this privacy policy (hereinafter, “Privacy Policy”) is to comply with the duty of transparency in the processing of your personal data, allowing users of the website gloval.es (hereinafter, the “Website”) to consult the details of the different types of personal data processing that may be carried out as a result of their access and use of the Website.

We inform you that, as a general rule, the personal data provided through the Website will be processed by BIVALTASA GLOVAL ADVISORY, S. L. with Tax ID B-87778239 (hereinafter, “BIVALTASA GLOVAL ADVISORY”).

Additionally, the personal data provided may be processed or communicated to other entities of the Gloval Group (hereinafter, “GLOVAL GROUP”), depending on the specific services requested, in accordance with the provisions of this Privacy Policy.

The GLOVAL GROUP is composed of the following entities:

• BIVALTASA GLOVAL ADVISORY, S.L., with Tax ID Number B-87778239.
• BIVALTASA GLOVAL CONSULTING, S.L., with Tax ID Number B-87410700.
• BIVALTASA GLOVAL ENGINEERING, S.L., with Tax ID Number B-86189651.
• GLOVAL VALUATION, S.A., with Tax ID Number A-28903920.
• BIVALTASA GLOVAL ANALYTICS, S.L., with Tax ID Number B-88416433.
• PRIME YIELD, with Tax ID Number 507235452.

Notifications to any of the entities of the GLOVAL GROUP related to the Website may be sent to the following address: Avenida de Manoteras, 44 – 4th Floor – 28050 Madrid.

To ensure the fair and transparent processing of personal data, the GLOVAL GROUP has appointed a Data Protection Officer. You can contact them by email at: rgpd@gloval.es

We inform you that your personal data will not be processed and you will not be required to provide any personal information simply by accessing the Website, except as provided in the Cookie Policy.

However, the use of certain services or features of the Website or the request and/or contracting of the products and services offered therein does require you to provide certain personal data, as indicated in the corresponding forms, and implies its processing by GLOVAL GROUP entities for the purposes and on the legal bases indicated below. Refusal to provide this data will make it impossible to process the requests or contracts made.

As the owner of the personal data, you are responsible for ensuring that the data you provide through the Website is true, accurate, complete, and up to date. To this end, you are responsible for the accuracy of all the data you provide and must keep the information provided duly updated so that it reflects your actual situation.

Likewise, you will be responsible for any false or inaccurate information you provide and for any direct or indirect damages this may cause to the entities of the GLOVAL GROUP or to third parties.

1) BIVALTASA GLOVAL ADVISORY

Based on the management of the contractual relationship arising from your request, BIVALTASA GLOVAL ADVISORY will be responsible for the processing of the personal data provided in the following cases and for the purposes indicated below:

a. Customer Service telephone line

If you provide personal data by calling our Customer Service line, your data will be processed for the purpose of managing your requests.

b. Generic Services Form.

Depending on the option selected, the data will be processed for the following purposes:

• Tax and Property: advice on the procedures necessary to regularize discrepancies with the current situation and to verify cadastral values with the values declared when transferring a property.
• Land Capital Gains Tax Consulting: carry out a contradictory expert appraisal in claims for land capital gains tax values.
• Property Transfer Tax Consulting: conducting expert counter-appraisals in claims regarding property transfer tax values.
• Inheritance and Gift Tax Consulting: conducting expert counter-appraisals in claims regarding inheritance and gift tax values.
• Property tax consulting: conducting cadastral audits on real estate and providing advice and assistance in filing appeals for reconsideration or economic-administrative claims against errors and irregularities in the determination of cadastral value.
• Related-party transactions: establishing market value in related-party transactions for corporate tax purposes.
• Location strategy: searching for and analyzing the best options the market has to offer for the implementation, location, and optimization of spaces for any type of business or project.
• Real Estate Transaction Consulting: advising on all types of investment or divestment transactions in real estate assets.
• Asset Optimization: designing and implementing value propositions for your real estate assets.
• Cadastral and Registry Optimization: review and regularization of the registry and cadastral status of a real estate asset.
• Asset Inventory: identification, analysis, and orderly codification of any type of real estate or movable asset.
• Urban Planning Consulting: advising on the development and management of your real estate operations and assets.
• Technical Project Management: directing and coordinating all parties involved in the execution of a project.
• Project Monitoring: knowing the destination of the provisions of the credit-promoter to guarantee the completion of the works of a given development, supervising compliance with the correct use of third-party funds.
• Green Loan Monitoring: producing reports to verify that the project complies with the efficiency and material requirements that enable it to be energy sustainable.
• Valuation for Technical Coverage purposes: determining the market value of the properties that make up the assets of Insurance Companies, Collective Investment Institutions, and Pension Funds, for regulatory and supervisory purposes and to ensure transparency for third parties with interests in these institutions.
• Energy Audit: detect operations within processes that can contribute to savings and efficiency in primary energy consumption, as well as optimize the facility’s energy demand.
• OCT Engineering and Quality Control: technical supervision for the application of the conditions required by regulations in technical projects.
• Technical Due Diligence: auditing a building or project to ascertain its general condition.
• Valuations: preparation of a valuation report assigning a value to an asset or right, based on valuation assumptions and checks on the item being valued. This is usually a regulated report that refers to specific regulations depending on the purpose of the document.
• RICS Valuations: issuing a value opinion in accordance with the standards of the Royal Institution of Chartered Surveyors (RICS) Red Book, which incorporates the International Valuation Standards (IVS-2020) and international standards on ethics and measurement (effective from January 31, 2020).
• Purchase-Sale Valuation: perform a market valuation that proposes the sale or purchase price of a property.
• Inheritance and Donations Valuation: perform a valuation of the estate seeking the val
• Cadastral and Registry Optimization: review and regularization of the registry and cadastral status of a real estate asset.
• Asset Inventory: identification, analysis, and orderly codification of any type of real estate or movable asset.
• Urban Planning Consulting: advising on the development and management of your real estate operations and assets.
• Technical Project Management: directing and coordinating all parties involved in the execution of a project.
• Project Monitoring: knowing the destination of the provisions of the credit-promoter to guarantee the completion of the works of a given development, supervising compliance with the correct use of third-party funds.
• Green Loan Monitoring: preparing reports to verify that the project complies with the efficiency and material requirements that allow it to be energy sustainable.
• Valuation for Technical Coverage purposes: determining the market value of the properties that make up the assets of Insurance Companies, Collective Investment Institutions, and Pension Funds, for regulatory and supervisory purposes and to ensure transparency for third parties with interests in these institutions.
• Energy Audit: detect operations within processes that can contribute to savings and efficiency in primary energy consumption, as well as optimize the facility’s energy demand.
• OCT Engineering and Quality Control: technical supervision for the application of the conditions required by regulations in technical projects.
• Technical Due Diligence: auditing a building or project to ascertain its general condition.
• Valuations: preparation of a valuation report assigning a value to an asset or right, based on valuation assumptions and checks on the item being valued. This is usually a regulated report referring to specific regulations depending on the purpose for which the document is intended.
• RICS Valuations: issuing a value opinion in accordance with the standards of the Royal Institution of Chartered Surveyors (RICS) Red Book, which incorporates the International Valuation Standards (IVS-2020) and international standards on ethics and measurement (effective from January 31, 2020).
• Purchase-Sale Valuation: perform a market valuation that proposes the sale or purchase price of a property.
• Valuation of inheritance and donations: carry out a valuation of the estate to determine the market value of the real estate and/or personal property on the date of the donation, and then convert that value to the current date if applicable.
• Partition Valuation: prepare a valuation report that reflects the new reality and the distribution of value between the contributed properties and the resulting properties, analyzing the physical, urban, and legal feasibility that guarantees any proposed division.
• Transfer of Use and Lease Valuation: determination of an objective rent.
• Expropriation valuation: carry out a regulated valuation of a property or right that is or may be included in an expropriation process at a given time.
• Urban planning valuation: carry out a valuation for urban planning purposes, which is a regulated valuation of a property or right that is or may be included in an urban planning process at a given time.
• Concession valuation: performing a valuation required by both public administrations (grantor) and beneficiaries of the concession (concessionaire).
• Expert reports: preparing expert reports on properties and damage, by party-appointed or court-appointed experts, to determine the value of a property, risk or damage and its use in litigation and/or claims.
• Real estate expert reports: preparing expert reports for parties, arbitration, opinions as third-party experts, and contradictory appraisals to be used in claims or litigation.
• Damage assessment: preparing technical inspection reports, studying pathologies, expert reports, and/or damage assessments.
• Economic exploitation valuation: valuation and/or advice on decision-making regarding investment, divestment, construction, corporate operations, and/or exploitation of real estate assets or goodwill.
• Special valuations: preparation of valuations relating to particular or special assets that cannot be classified within a standard real estate valuation group, either because of their abstract nature or their composition, such as the valuation of companies and businesses.
• Insolvency proceedings: determining the fair value of assets for sale or orderly rental or, in the event of the company’s liquidation, to establish their liquidation value in the context of insolvency proceedings.
• Portfolio valuation: valuations of a large group of properties that generally correspond to different types and locations, grouped together in the same portfolio.
• Analytical solutions: facilitating the management of the client’s main information needs. Development of different types of customized analytical solutions and procedures to develop specific models for a particular need, in the three fields of analytics: descriptive, predictive, or prescriptive.
• Automated property valuation (AVM): preparation of valuations following an automated valuation model for mass application to multiple properties or to a specific property in near real time.
• Market and investment reports: analysis of the past and present situation and trends in the real estate sector, providing insight into the behavior of different real estate sectors, as well as the characteristics of supply and demand in a specific geographical area.
• Customized analytical solutions: development of customized analytical solutions and procedures to develop specific models for a specific need in the three fields of analytics: descriptive, predictive, or prescriptive.

c. Contact Form.

Depending on the reason for the inquiry, the data will be processed for the following purposes:

• “Question about my quote”: To answer questions regarding your appraisal quote.
• “Appraisals and reports inquiry”: To answer inquiries regarding an appraisal or report.
• “Invoice query”: Respond to queries about your appraisal invoice.
• “Invoice duplicate”: Respond to requests for duplicate invoices.
• “Report copy request”: Respond to requests for copies of appraisal reports.
• “Claims and complaints”: Handling your complaints and claims.
• “Website issues”: Handling communications regarding website issues.
• “Other”: Handling any other queries you may have.

d. Report Download/Subscription Form.

The purpose of this form is to download reports prepared by specialists. If you give your consent, you will receive updates to the reports.

e. Report contact form (all except GIX).

The purpose of this form is to obtain the requested report.

f. Blog Subscription Form.

The purpose of this form is to subscribe to the blog to receive communications.

Additionally, if you give your consent, BIVALTASA GLOVAL ADVISORY may send you commercial communications by any means, relating to products and services offered by the entities of the GLOVAL GROUP.

 

2) GLOVAL VALUATION, S.A.

Based on the management of the contractual relationship arising from your request, GLOVAL VALUATION, S.A. will be responsible for the processing of the personal data provided in the following forms and for the purposes indicated below:

a. Appraisal form: Offer and contracting of appraisal services (depending on whether certain requirements are met or not, the quote will be obtained automatically or through an agent).

Based on the satisfaction of the legitimate interests of GLOVAL VALUATION, S.A., your data may be processed for the following purposes:

• To carry out studies and controls for the prevention of fraud. The legitimate interest is to avoid anomalous practices that could cause damage to the data controller.
• To carry out quality and satisfaction surveys by any means (which may involve the recording of your voice, when you are informed of this). The legitimate interest of GLOVAL VALUATION, S.A. is to monitor and improve the quality of services and evaluate customer satisfaction.
• Where applicable, to use the property valuation data used during the provision of services (location, characteristics, and appraised value) as a reference in other appraisal processes. The legitimate interest is to treat the properties referred to as comparable in its appraisal activities, in accordance with Order ECO/805/2003, of March 27, which regulates the rules for the valuation of real estate.
• Send you commercial communications, by any means, relating to products and services of GLOVAL VALUATION, S.A., similar to those in which you have shown interest. The legitimate interest is the promotion of its image and that of its services.

You may object to this processing at any time by exercising your right as indicated in the section on the rights of the data subject. However, in certain cases, the legitimate interest of the data controller may prevail over this right, in which case you will be given a reasoned explanation.

b. AI Assistant (Chatbot):

Based on the management of the contractual relationship arising from your request, GLOVAL VALUATION, S.A. will be the Data Controller of the personal data provided in the Chatbot or Virtual Assistant, whose purpose is to answer queries submitted by the User and provide assistance with valuation requests.

The requested data—name, surname, email address, and telephone number (the latter being optional)—as well as the IP address of the session and the content of the conversations held with the AI Assistant, will be processed for the purpose of answering your query and providing you with the requested information.

Based on the satisfaction of the legitimate interests of GLOVAL VALUATION, S.A. Your data may be processed for the following purposes:

• To manage, organize, and optimize user support through the Chatbot.
• To maintain records of interactions in order to guarantee service quality and proper incident management.

The Chatbot does not make automated individual decisions with similar legal or significant effects on the User. The responses provided are for informational and guidance purposes only, and alternative channels for human contact are always available.

You may object to this processing at any time by exercising your right as indicated in the section on Data Subject Rights. However, in certain cases, the legitimate interest of the data controller may prevail over this right, in which case you will be informed of the reasons.

3) BIVALTASA GLOVAL ANALYTICS, S.L.

Based on the management of the contractual relationship arising from your request, BIVALTASA GLOVAL ANALYTICS, S.L. will be responsible for the processing of the personal data provided in the following form and for the purpose indicated below:

a. Green Data Lens Form – Energy Sustainability Information Tool: To provide information on the energy rating of properties.

In cases where you provide the cadastral reference of a property that you do not own, you declare that you have a legitimate interest that justifies such consultation, in accordance with applicable regulations.

You may object to this processing at any time by exercising your right as indicated in the section on the rights of the data subject. However, in certain cases, the legitimate interest of the data controller may prevail over this right, in which case you will be given reasons for this.

 

4) ALL ENTITIES OF THE GLOVAL GROUP

When you give your consent, all entities of the GLOVAL GROUP will be jointly responsible for the processing of the personal data provided in the CV-Job Bank form for the purpose of creating a candidate profile and carrying out selection processes that may be conducted by said entities.

You may request basic information about the content of the joint responsibility agreement by contacting the Data Protection Officer at rgpd@gloval.es

Likewise, your comments or ratings that you have published through the Google review service may appear on the Website in order to inform our visitors of your opinion and level of satisfaction with our services. The data is obtained through Google based on the consent given at the time of publication of the comment. If you wish to revoke your consent, you may exercise your rights before BIVALTASA GLOVAL ADVISORY in the manner indicated in this Privacy Policy or contact Google directly.

The request and/or contracting of the products and services offered by the entities of the GLOVAL GROUP require you to provide certain personal data, indicated in the corresponding forms.

Each form will indicate which fields are mandatory. Refusal to provide this data will make it impossible to process the requests or contracts made.

As a general rule, the categories of data subject to processing will be as follows:

• Identifying data, such as name, surname(s), and ID number.
• Contact details, such as your postal address or email address.
• Property details, especially real estate, and their characteristics.
• Website usage data.
• Any data you voluntarily provide us with when using our contact forms or during a telephone conversation.

Additional data may be required, in which case you will be notified.

BIVALTASA GLOVAL ADVISORY informs you that any personal data you may provide on the forms on the Website may be communicated to the relevant GLOVAL GROUP service provider, depending on the specific services requested.

You are also informed that, when you request a quote, information on the processing of personal data by the corresponding GLOVAL GROUP entity will be included.

As a general rule, without prejudice to possible variations or incidents, depending on the service requested, personal data will be communicated to the following entities of the GLOVAL GROUP:

• Your personal data will be communicated to BIVALTASA GLOVAL CONSULTING, S.L. if you request services related to project consulting, project management, audits, and due diligence, such as requests linked to the following forms:

Generic Services Form: Tax and Asset Consulting; Tax Consulting; Land Appreciation; Property Transfer Tax Consulting; Inheritance and Gift Tax Consulting; Property Tax Consulting; Related-Party Transactions; Location Strategy; Real Estate Transaction Consulting; Asset Optimization; Cadastral and Registry Optimization; Asset Inventory; Urban Planning Consulting; Technical Project Management.

• Your personal data will be communicated to BIVALTASA GLOVAL ENGINEERING, S.L. if you request services related to urban, construction, or conservation project design and monitoring, sustainability and energy accreditations, and efficiency audits and reports, such as requests linked to the following forms:

Generic Services Form: Project Monitoring; Green Loan Monitoring; Valuation for Technical Coverage Purposes; Energy Audit; OCT Engineering and Quality Control; Technical Due Diligence.

• Your personal data will be communicated to GLOVAL VALUATION, S.A. if you request services related to all types of valuations, such as requests linked to the following forms:

Valuation Form completed by agent.

Contact Form: “Question about my quote”; “Appraisals and reports consultation”; “Consultation invoice”; “Duplicate invoice”; “Request for copy of report”; “Claim and complaint”; “Other.”

Generic Services Form: Valuations; RICS Valuations; Purchase-Sale Valuations; Inheritance and Donation Valuations; Partition Valuations; Transfer of Use and Lease Valuations; Expropriation Valuations; Urban Planning Valuations; Concession Valuations; Expert Reports; Real Estate Expert Reports; Damage Expert Reports; Economic Exploitation Valuations; Special Valuations; Bankruptcy Proceedings.

GIX Report Contact.

• Your personal data will be communicated to PRIME YIELD if you request value-added services, such as requests related to the following forms:

Generic Services Form: Portfolio valuation

• Your personal data will be communicated to BIVALTASA GLOVAL ANALYTICS, S.L. if you request services related to information analysis, such as requests linked to the following forms:

Contact Form: “Website Incident”

Generic Services Form: Analytical Solution; Mass Property Valuation (AVM); Market and Investment Reports; Customized Analytical Solutions.

Download Reports/Subscription Form.

Report Contact Form (all except GIX).

Blog Subscription Form.

Additionally, personal data provided to GLOVAL VALUATION, S.A. may be transmitted to third parties in the following cases:

• In the case of contracting appraisal services, your data may be communicated to the Bank of Spain, the Tax Agency, or other competent public bodies and administrations, in compliance with legal obligations.
• In cases where the User can pay for services by credit card, through Bizum, or via the PayPal virtual payment platform, their personal data will be processed by the Redsys virtual POS payment gateway operated by Caixa Bank. We inform you that GLOVAL VALUATION, S.A. does not have access at any time to the payment details provided, which are digitized directly in the payment gateway and are processed securely by the payment service provider, to whom you may contact to exercise your rights, under the terms established in their privacy policies. The use of the different payment systems by the aforementioned entities will be regulated by the terms and conditions that the interested party has agreed to, GLOVAL VALUATION, S.A. being unrelated to the processing carried out by them.

Asistente Virtual IA (Chatbot): En relación con el servicio de Asistente de IA (Chatbot), GLOVAL VALUATION, S.A. podrá comunicar sus datos a encargados del tratamiento que prestan servicios técnicos relacionados con el funcionamiento del chatbot, así como a los subencargados autorizados que pudieran intervenir en la prestación del servicio (servicios de hosting, envío de comunicaciones electrónicas o mensajería instantánea).

As a general rule, no international transfers of personal data to recipients located outside the European Economic Area are envisaged. However, should such transfers prove necessary, they will be carried out in accordance with the safeguards and mechanisms provided for in the GDPR.

Personal data collected through the use of contact forms and information requests will be retained for as long as is necessary to process the request properly and, where applicable, for as long as legal liabilities may arise from the service provided.

In the case of recruitment, we will process your data for the time necessary to carry out the aforementioned purposes or, where applicable, until you object to the processing or revoke your consent given for this purpose. After this point, we will block your data and keep it until the corresponding legal actions have expired, after which it will be permanently deleted.

If you provide personal data in a selection process through the “CV-Job Bank” form, your data will be kept for a maximum period of one year.

As the owner of your personal data, you have the right to contact any of the entities of the GLOVAL GROUP at any time and free of charge, by writing to the addresses indicated in this Privacy Policy or to our Data Protection Officer (rgpd@gloval.es) – attaching a copy of a document proving your identity – to exercise the following rights:

• Right of Access

You have the right to be informed by Gloval as to whether or not it is processing your personal data and, if so, to access that data and receive information on the purposes for which it is being processed, the categories of data affected by the processing, the recipients to whom your personal data has been disclosed, and the expected period of data retention, among other information.

• Right of Rectification

At any time, you may request Gloval to rectify, without undue delay, any inaccurate personal data concerning you, as well as to complete the data being processed.

• Right to Withdraw Consent

Withdraw any consent you have given (including consent to receive commercial information). Withdrawal of consent will not affect the lawfulness of any processing carried out prior to withdrawal.

• Right to object to processing, in whole or in part

To object to the processing of your personal data in certain circumstances and for reasons related to your particular situation (specifically, processing covered by Gloval’s legitimate interest, such as direct marketing or profiling). In these cases, Gloval will stop processing your personal data, unless it can demonstrate compelling legitimate grounds for the processing that override the interests, rights, and freedoms of the data subject, or for the establishment, exercise, or defense of legal claims.

• Right to data portability

You have the right to receive the personal data you have provided to Gloval in a structured, commonly used, and machine-readable format, and to be able to transmit it to another data controller without the controller to whom you have provided it preventing you from doing so, in the cases provided for by law for this purpose.

• Right to challenge automated individual decisions

In addition to the above rights, in the event of automated decisions, including profiling, you have the right to obtain human intervention from Gloval, to express your point of view, and to challenge the decision.

• Right to restriction of processing

In certain circumstances (for example, if the applicant challenges the accuracy of their data, while the accuracy of the data is being verified), you may request that the processing of your personal data be restricted, and the data will only be processed for the exercise or defense of claims.

• Right to erasure

You have the right to request the erasure of your personal data provided that the applicable legal requirements are met, including, among other reasons, that the data is no longer necessary for the purposes for which it was collected.

If you have any questions or concerns about exercising your rights or, in general, about the processing of your personal data, you can contact our Data Protection Officer at rgpd@gloval.es

Personal data will be treated with absolute confidentiality and in accordance with the mandatory duty of secrecy regarding such data, in accordance with the provisions of the applicable regulations. To this end, the necessary technical and organizational measures will be taken to guarantee the security of your data and prevent its alteration, loss, unauthorized processing or access, taking into account the state of technology, the nature of the data stored and the risks to which it is exposed.

The entities of the GLOVAL GROUP reserve the right to modify this Privacy Policy in order to adapt it to their needs or to any applicable legislative changes. In such cases, they will announce the changes made and publish them on this Website, so that you can access them at any time and easily.

Last update: June 2026