Privacy Policy

The purpose of this privacy policy (hereinafter, “Privacy Policy“) is to comply with the duty of transparency in the processing of your personal data, allowing the users of the website gloval.es (hereinafter, the “Website“) to consult the details of the processing of personal data that may be carried out as a consequence of your access and use of the Website.

We inform you that, as a general rule, the personal data provided through the Website will be processed by BIVALTASA GLOVAL ADVISORY, S. L. with Tax Identification Number B-87778239 (hereinafter, “BIVALTASA GLOVAL ADVISORY“).

Additionally, the personal data provided may be processed by or communicated to other entities of the Gloval Group (hereinafter, “GLOVAL GROUP“), depending on the specific services requested, in accordance with the provisions of this Privacy Policy.

The GLOVAL GROUP is composed of the following entities:

• BIVALTASA GLOVAL ADVISORY, S.L., with Tax Identification Number B-87778239.
• BIVALTASA GLOVAL CONSULTING, S.L., with Tax Identification Number B-87410700.
• BIVALTASA GLOVAL ENGINEERING, S.L., with Tax Identification Number B-86189651.
• GLOVAL VALUATION, S.A., with Tax Identification Number A-28903920.
• BIVALTASA GLOVAL ANALYTICS, S.L., with Tax Identification Number B-88416433.
• PRIME YIELD, with NIF 507235452.

Notifications to any of the GLOVAL GROUP entities related to the Website may be sent to the following address: Avenida de Manoteras, 44 – 4ª Planta – 28050 Madrid

In order to guarantee the fair and transparent processing of personal data, the GLOVAL GROUP has designated a Data Protection Officer (DPO). You may contact the DPO at the following email address: rgpd@gloval.es.

We inform you that your personal data will not be processed nor will you be obliged to provide any personal information by simply accessing the Website, except as provided in the Cookies Policy.

However, the use of some services or functionalities of the Website or the request and/or contracting of the products and services offered therein do require you to provide certain personal data, indicated in the corresponding forms, and implies their processing by the GLOVAL GROUP entities with the purposes and legal bases indicated below. The refusal to provide this data implies the impossibility to process the requests or contracts carried out.

1) BIVALTASA GLOVAL ADVISORY

Based on the management of the contractual relationship derived from your request, BIVALTASA GLOVAL ADVISORY will be the data controller of the personal data provided in the following cases and for the purposes indicated below:

a. Telephone Customer Service

In the event that you provide personal data by means of a telephone call to our Customer Service, your data will be processed for the purpose of handling your requests.

b. Generic Service Form.

Depending on the option selected, the data will be processed for the following purposes:

• Tax-Estate Consultancy: advice in the necessary procedures for the regularization of discrepancies with the current reality and in the verification of cadastral values with the declared values at the time of transferring a property.
• Consultancy Capital Gains Tax on Land: to carry out contradictory expert appraisal in claiming land capital gains tax values.
• Consultancy service for Transfer Tax: contradictory expert appraisal in claiming transfer tax values.
• Consultancy Service on Inheritance and Donations Tax: contradictory expert appraisal in claiming inheritance and gift tax values.
• Consultancy on Property Tax: Carrying out cadastral audits on properties and advice and assistance in the lodging of appeals for reconsideration or economic-administrative claims against errors and irregularities in the formation of the cadastral value.
• Related-party transactions: establishing the market value of related-party transactions for corporate income tax purposes.
• Consultancy Service on Location Strategy: search and analyze the best options that the market can offer, for the implementation, location and optimization of spaces for any type of business or project.
• Consultancy Service for Real-Estate Operations: advice on all types of investment or disinvestment operations in real estate assets.
• Asset Optimisation: design and implement value propositions for your real estate assets.
• Cadastre and registry optimisation: review and regularization of the registry and cadastral situation of a real estate asset.
• Consultancy on Asset Inventory: the orderly identification, analysis and coding of any type of real estate or movable asset.
• Development Consultancy: advice on the development and management of your real estate operations and assets.
• Technical Project Management: directing and coordinating all those involved in the execution process of a project.
• Project Monitoring: to know the destination of the provisions of the credit-promoter to ensure the completion of the works of a particular promotion, monitoring compliance with the proper use of borrowed funds.
• Green Loan Monitoring: reports to verify that the project meets the requirements of efficiency and materials that allow them to be energetically sustainable.
• Technical hedging: to determine the market value of those properties that make up the assets of Insurance Companies, Collective Investment Institutions and Pension Funds, with a regulatory, supervisory and transparent purpose for third parties with an interest in these institutions.
• Energy Audit: to detect the operations within the processes that can contribute to the saving and efficiency of the primary energy consumed, as well as to optimize the energy demand of the installation.
• Engineering OCT and Quality Assurance/Control: technical supervision for the application of the conditions required by the regulations in technical projects.
• Technical Due Diligence: to carry out an audit of a building or project, in order to know its general state.
• Appraisal: preparation of a valuation report assigns a value or an asset or right, based on valuation hypotheses and checks on the valuation. It is usually a regulated report and referred to a specific regulation depending on the purpose for which the document is intended.
• RICS Valuations: issue an opinion of value made in accordance with the standards of the Royal Institution of Chartered Surveyors (RICS) Red Book and incorporating the International Valuation Standards (IVS-2020), as well as international standards on Ethics or Measurement (effective 31 January 2020).
• Buying/Selling Appraisal: to carry out a market valuation that proposes the amount of the sale or purchase of a property.
• Appraisal of Inheritance and Donations: to carry out a valuation on the inherited estate that looks for the market value of those real estate and/or movable assets on the date on which the donation takes place, in order to subsequently transform that value to the current date if applicable.
• Appraisal of partitions: to carry out a valuation report that reflects the new reality and the distribution of value between the properties contributed and the resulting properties, analysing the physical, town planning and legal viability that guarantees any proposed division.
• Appraisal for leases or rentals: determination of an objective rent.
• Compulsory Purchase Appraisal: to carry out a regulated valuation of a property or right that is or may be included in an expropriation process at a given time.
• Urban planning appraisals: to carry out a valuation for town planning purposes is a regulated valuation of an asset or right that is or may be included in a town planning process at a given time.
• Concession Appraisal: to carry out a valuation required both by Public Administrations (grantor) and if acting as beneficiary of the concession (concessionaire).
• Expert’s report: to make expert reports on real estate and damages, by party or judicial experts, to determine the value of a property, risk or damage and its use in litigation and / or claim.
• Expert’s Report on Properties: drawing up expert reports, arbitration, opinions as third party experts, contradictory appraisals to be provided in claims or litigation.
• Expert’s report on damages: preparation of technical inspection reports, study of pathologies, appraisals and/or valuation of damages.
• Commercial property appraisal: valuation and/or advice on investment, disinvestment, construction, corporate operations and/or exploitation of real estate assets or goodwill.
• Special Appraisals: preparation of valuations referring to particular or special assets that cannot be framed within a standard real estate valuation group, either because of their abstraction or because of their composition, such as the valuation of companies and businesses.
• Bankruptcy proceedings: to determine the fair value of the assets for their sale or lease or, in the event that the liquidation of the company is agreed, to set the liquidation value of the assets, within the scope of the insolvency proceedings.
• Portfolio Appraisal: valuations on a large group of properties that as a general rule respond to different typologies and locations, grouped together in the same portfolio.
• Analytics: to facilitate the management of the client’s main information needs. Development of different types of customized analytical solutions and procedures to develop specific models for a specific need, in the three fields of analytics: descriptive, predictive or prescriptive.
• Automated Mass Appraisal (AVM): elaboration of valuations that follow an automated model (Automated Valuation Model) for the massive application on multiple properties or on a specific one in almost real time.
• Market and investment reports: to carry out an analysis of the past and current situation and trends in the real estate sector, which provide knowledge of the behaviour of the different real estate sectors, as well as the characterisation of supply and demand in a specific geographical area.
• Custom analytical solutions: elaboration of customized analytical solutions and procedures to develop our own specific models for a specific need, in the three fields of analytics: descriptive, predictive or prescriptive.

c. Contact Form.

Depending on the reasons for the query, the data will be processed for the following purposes:

• “Doubt with my quote”: Resolve doubts in relation to the budget of your appraisal.
• “Valuation Question”: Answer queries regarding an appraisal or report.
• ” Invoice Inquiry”: Answer inquiries about your appraisal invoice.
• “Request a Copy of the Invoice”: Respond to duplicate invoice requests.
• “Requiest a copy of the Report”: Respond to requests for copies of Appraisal reports.
• “Complaints and claims”: Attending to your complaints and grievances.
• “Web Incident”: to deal with incident communications on the web.
• “Other”: To answer any other queries you may have.

d. Download Reports/ Subscription Form.

The purpose of this form is to download reports produced by specialists. If you consent to this, you will receive updates of the reports.

e. Contact form reports (all except GIX).

The purpose of this form is to obtain the requested report.

f. Blog Subscription Form.

The purpose of this form is to subscribe to the blog to receive communications.

Additionally, in the event that you give your consent to do so, BIVALTASA GLOVAL ADVISORY may send you commercial communications by any means, relating to products and services offered by GLOVAL GROUP companies.

 

2) GLOVAL VALUATION, S.A.

Based on the management of the contractual relationship derived from your request, GLOVAL VALUATION, S.A. will be responsible for the processing of the personal data provided in the following forms and for the purposes indicated below:

1. Requests Appraisal form: Offer and contracting of appraisal services (depending on whether certain requirements are met or not, the quote will be obtained automatically or through an agent).

Based on the satisfaction of the legitimate interests of GLOVAL VALUATION, S.A. your data may be processed for the following purposes:

• To carry out studies and controls for the prevention of fraud. The legitimate interest is to avoid anomalous practices that may cause damage to the data controller.
• Conduct quality and satisfaction surveys by any means (which may involve recording your voice, when so informed). The legitimate interest of GLOVAL VALUATION, S.A. is to control and improve the quality of services and evaluate customer satisfaction.
• Where appropriate, use the property appraisal data used during the provision of services (location, characteristics and appraised value) as a reference in other appraisal processes. The legitimate interest is to process the properties to which they refer as comparable in their appraisal activities, in accordance with Order ECO/805/2003, of 27 March, which regulates the rules for the appraisal of real estate.
• Send you commercial communications, by any means, relating to GLOVAL VALUATION, S.A. products and services, similar to those in which you have shown interest. The legitimate interest is the promotion of its image and services.

You may object to such processing at any time by exercising your right in the manner indicated in the section on the rights of the data subject. However, in certain cases, the legitimate interest of the data controller may take precedence over this right, in which case you will be informed of the reasons for this.

 

3) BIVALTASA GLOVAL ANALYTICS, S.L.

Based on the management of the contractual relationship derived from your request, BIVALTASA GLOVAL ANALYTICS, S.L. will be responsible for the processing of the personal data provided in the following forms and for the purposes indicated below:

a. Contact – Valea: Answering questions about using Valea

b. Webinar Valea: I will sign up for trainings on the use of VALEA

Additionally, in the event that you give your consent to do so, BIVALTASA GLOVAL ANALYTICS, S.L. may send you commercial communications by any means, relating to products and services offered by the GLOVAL GROUP companies.

c. Request free trial contact- Valea/ Suscription Valea: Signing up for VALEA

Based on the satisfaction of the legitimate interests of BIVALTASA GLOVAL ANALYTICS, S.L. your data will be processed for the following purposes:

• To carry out studies and controls for the prevention of fraud. The legitimate interest is to avoid anomalous practices that may cause damage to the data controller.
• Conduct quality and satisfaction surveys by any means (which may involve recording your voice, when so informed). The legitimate interest of BIVALTASA GLOVAL ANALYTICS, S.L. is to control and improve the quality of services and evaluate customer satisfaction.
• Send you commercial communications, by any means, relating to products and services of BIVALTASA GLOVAL ANALYTICS, S.L., similar to those in which you have shown interest. similar to those in which you have shown interest. The legitimate interest is the promotion of its image and services.

You may object to such processing at any time by exercising your right in the manner indicated in the section on the rights of the data subject. However, in certain cases, the legitimate interest of the data controller may take precedence over this right, in which case you will be informed of the reasons for this.

 

4) ALL THE ENTITIES OF THE GLOVAL GROUP.

When you give your consent to do so, all GLOVAL GROUP entities will be joint controllers for the processing of the personal data provided in the Job application form for the purpose of creating a candidate profile and carrying out selection processes that may be carried out by said entities.

You may request basic information on the content of the joint controlling agreement by writing to the Data Protection Delegate at rgpd@gloval.es.

The request and/or contracting of the products and services offered by GLOVAL GROUP entities require you to provide certain personal data, indicated in the corresponding forms.

Each form will indicate which fields are mandatory. Refusal to provide this information will make it impossible to process the requests or contracts made.

As a general rule, the categories of data to be processed will be the following:

• Identification data, such as name, surname and ID card number.
• Contact details, such as your postal address or email address.
• Data on properties, especially real estate, and their characteristics.
• Website usage data.
• Any information you voluntarily provide when using our contact forms or during a telephone conversation.

Additional information may also be required, which will be provided if necessary.

BIVALTASA GLOVAL ADVISORY informs you that the personal data you may provide in the forms on the Website may be communicated to the corresponding GLOVAL GROUP service provider depending on the specific services requested.

Likewise, you are informed that, at the time of requesting the sending of a quotation, the information on the processing of personal data of the corresponding GLOVAL GROUP entity will be included.

As a general rule, without prejudice to possible variations or incidences, depending on the requested service, personal data will be communicated to the following GLOVAL GROUP entities:

• Your personal data will be communicated to BIVALTASA GLOVAL CONSULTING, S.L. if you request services related to project consultancy, project management, audits and due diligence, such as requests linked to the following forms:

Generic Services Form: Tax-Estate Consultancy; Consultancy Capital Gains Tax on Land; Consultancy service for Transfer Tax; Consultancy Service on Inheritance and Donations Tax; Consultancy on Property Tax; Related-party transactions; Consultancy Service on Location Strategy; Consultancy Service for Real-Estate Operations; Asset optimization; Cadastre and registry optimization; Consultancy on Asset Inventory; Development Consultancy; Technical project management.

• Your personal data will be communicated to BIVALTASA GLOVAL ENGINEERING, S.L. if you request services related to the design of urban planning, construction or conservation projects and their monitoring, sustainability and energy accreditations and efficiency audits and reports, such as requests linked to the following forms:

Generic Services Form: Project Monitoring; Green Loan Monitoring; Technical hedging; Energy Audit; Engineering OCT and Quality Assurance/Control; Technical Due Diligence.

• Your personal data will be communicated to GLOVAL VALUATION, S.A. if you request services related to all types of valuations, such as requests linked to the following forms:

Requests Appraisal form.

Contact Form: ” Doubt with my quote”;; “Valuation Question”; “Invoice inquiry” ; “Request a Copy of the Invoice”; “Requiest a copy of the Report”; “Complaints and Claims”; “Other”.

Generic Services Form: Appraisal; RICS Valuations; Buying/Selling Appraisal; Appraisal of inheritance and donations; Appraisal of partitions; Appraisal for leases or rentals; Compulsory Purchase Appraisal; Urban planning appraisals; Concession Appraisal; Expert’s report; Expert’s Report on Properties; Expert’s report on damages; Commercial property appraisal; Special appraisals; Bankruptcy Proceedings.

Our reports (GIX).

• Your personal data will be communicated to PRIME YIELD if you request value-added related services, such as requests linked to the following forms:

Generic Service Form: Portfolio Appraisal

Your personal data will be communicated to BIVALTASA GLOVAL ANALYTICS, S.L. if you request services related to information analysis, such as requests linked to the following forms:

Contact Form: “Web Incident”.

Generic Form of Services: Analytics; Automated mass appraisal (AVM)

Market and investment reports; Custom analytical solutions.

Download Reports/ Subscription Form.

Contact form (all except GIX).

Blog Subscription Form.

 

Additionally, the personal data provided to GLOVAL VALUATION, S.A. may be transmitted to third parties in the following cases:

• In the case of the contracting of appraisal services, your data may be communicated to the Bank of Spain, the Tax Agency, or other competent Public Bodies and Administrations, in compliance with legal obligations.
• In cases where the User can pay for services by bank card, through Bizum or through the virtual payment platform Paypal, your personal data will be processed in the virtual payment gateway TPV Redsys operated by Caixa Bank. We inform you that GLOVAL VALUATION, S.A. does not have access at any time to the payment data provided, which are digitized directly in the payment gateway and are processed securely by the provider of payment services, which may be addressed for the exercise of their rights, under the terms established in their privacy policies. The use of the different payment systems by the aforementioned entities will be regulated by the terms and conditions that the interested party has subscribed to, GLOVAL VALUATION, S.A. not being involved in the processing carried out by the same.

The personal data provided will not be communicated to recipients located in countries outside the European Economic Area.

In the case of contracting, we will process your data for the time necessary to carry out the aforementioned purposes or, where appropriate, until you object to the processing or revoke your consent granted for this purpose and, after this time, we will block your data and keep them until the statute of limitations of the corresponding legal actions, after which time they will be permanently deleted.

In the event that you provide personal data in a selection process through the form “CV- Employment Exchange”, your data will be kept for a maximum period of one year.

As owner of the personal data, you have the right to contact, at any time and free of charge, any of the GLOVAL GROUP entities, by writing to the addresses indicated in this Privacy Policy or to our Data Protection Delegate (rgpd@gloval.es) -attaching a copy of a document proving your identity-, in order to exercise the following rights:

• Right of Access

You have the right to be informed by Gloval whether or not it is processing your personal data and, if so, to have access to such data and to receive information about the purposes for which they are processed, the categories of data affected by the processing, the recipients to whom your personal data have been disclosed and the intended period of retention of the data, among other information.

• Right to Rectification

At any time, you may ask Gloval to rectify, without undue delay, any inaccurate personal data concerning you, as well as to complete the data being processed.

• Right to revoke consent

To revoke the consents granted (including the sending of commercial information). The revocation will not affect the lawfulness of the processing previously carried out.

• Right of total or partial objection to the processing

To object to the processing of your personal data in certain circumstances and on grounds relating to your particular situation (in particular to processing in Gloval’s legitimate interests, such as direct marketing or profiling). In such cases, Gloval will no longer process the personal data, unless it can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the formulation, exercise or defence of claims.

• Right to data portability

You have the right to receive the personal data you have provided to Gloval in a structured, commonly used and machine-readable format, and to be able to transmit it to another data controller without being prevented from doing so by the data controller to whom you have provided it, in the cases legally provided for this purpose.

• Right to object to Automated individual decision-making

Furthermore, in addition to the above rights, in case of automated decisions, including profiling, you have the right to obtain human intervention by Gloval and to express your point of view and challenge the decision.

• Right to restriction of processing

In certain circumstances (for example, in the event that the applicant disputes the accuracy of his or her data, while the accuracy of the data is being verified), he or she may request that the processing of his or her personal data be restricted and processed solely for the purpose of pursuing or defending claims.

• Right to Erasure

You have the right to request the erasure of your personal data provided that the applicable legal requirements are met, among other reasons, that they are no longer necessary for the purposes for which they were collected.

For any additional questions or doubts about the exercise of your rights or, in general, about the processing of your personal data, you can contact our Data Protection Officer at rgpd@gloval.es.

The personal data will be processed with absolute confidentiality and keeping the mandatory duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organizational measures to ensure the security of your data and avoid its alteration, loss, processing or unauthorized access, given the state of technology, the nature of the data stored and the risks to which they are exposed.

GLOVAL GROUP entities reserve the right to modify the present Privacy Policy in order to adapt it to their needs or to any new legislation that may be applicable. In such cases, they will announce the changes introduced and publish them on this Website, so that you can access them at any time and easily.

Last update: September 2021.